This is strengthened legislation to protect personal data. Adapted to the digital age. Because more and more personal data is being shared. This law ensures that companies must be able to indicate which personal data are being processed and for what purpose. And also how this personal data is secured. This new legislation applies to all European companies and organisations that collect and process personal data.

We¹are responsible for processing your personal data. We are therefore happy to explain below when we ask for your personal data and what we use it for. These principles apply to everyone who has contact with us, whether you are or have been a customer. This statement also applies if you wish to become a customer or if you visit our websites. We may change the Privacy Statement. You will always find the latest version on this website. We therefore advise you to regularly check the Privacy Statement for any changes.In the event of material changes to the Privacy Statement, we will inform you directly.

Good to know: We never sell or provide your personal data to companies that use your data for their own commercial and marketing purposes. Promise.

When you contact us, we capture personal data from you. We can be brief about that. Whether you become or have been a new customer of ours, request a quote, provide your e-mail address, subscribe to our newsletter, use our app(s), call or chat with us, we may capture personal data from you after each contact.
Of course, often just because we need to. Because without address details, it is not possible to deliver products or services to or on your behalf. But also to advise and help you better and better in advance. We are happy to help you choose and, in addition, to ensure that we make you a personal offer that suits you.

We capture various personal data from you. We may collect and process personal data from you. Such as your first and last name, (visiting, correspondence, delivery) address, genderᶟ (for the purpose of correct salutation), e-mail address, telephone number, position, bank account number, VAT number,delivery conditions and also your interests in products and services, and also end user address and bank account number if applicable.

We record your user name. You provide this when you log in to your personal area of My Plano, or when you use our apps. When visiting our websites, we may process your browsing and click data if you have accepted the setting of cookies. Learn more about us Cookie Statement.

In addition to the personal data we receive from you, we also receive and/or request personal data from other sources. This may be information from public sources, such as from the CBS and also from third parties such as customer information companies. The types of data we collect here include company characteristics such as sector and number of employees.

Here we indicate what we may use your personal data for. So it is not the case that we always do this. But that way you know exactly where you stand. We may use your personal data to:

• Reviewing and accepting your request for a product or service;

• Televise an (un)edited or other product or service to or on behalf of you;
• Process your requests, order to send an invoice, handle your transfer to us or another supplier or arrange your move;
• Registering you for My Plano. So that you arrange your own affairs whenever you want;
• Answering your question, via phone, email, chat, app or other social media;
• Informing you. For example through newsletters and videos, but also if our general terms and conditions, rates change. Or if, due to legal measures, a product (characteristic) changes due to the prohibition of a raw material, processing method, storage, etc.
• Handle a complaint, dispute or claim;
• To be used for quality and training purposes.
  If you contact us by phone, we may listen in or record your conversation. We use this for quality and training purposes to improve our services. Of course, you will be informed about this beforehand and explicitly asked for your permission, and we will ensure that recorded telephone conversations are destroyed after a short time.
• Testing payment behaviour.
  After entering into the supply agreement (but before we start design, procurement, preparation, production, etc.), we will test your payment behaviour, assessing your ability to pay our invoices. If the test reveals that you have had difficulty paying your invoices in the past or that the risk is higher than average that you will not be able to fulfil your payment obligations, we will ask you for a (down)payment, as described in the General terms and conditions
• To send you newsletters, magazines, offers for products and services or other marketing messages.
  We may use various channels for our marketing messages, such as email, apps, social media and your personal online accounts, such as My Plano. We may also use personal data to display personalised content and ads in ad networks such as Twitter and/or Facebook. We therefore advise you to read the privacy policies of the various social media companies. So that you know how they handle your personal data;
• To determine whether we can provide you with discounts or an offer for similar products and/or services;
• Enticing you with an offer to become a customer again, if you are no longer a customer. If you would rather not have us make you offers, please use the Right of objection. The choice is yours.
• Conduct customer satisfaction surveys that allow us to improve our products, services or services;
• Do internal improvement analysis.
  We strive to serve our customers in the best possible way. We are continuously improving our products and services. In doing so, we also use data analysis. This allows us to see what is going well and what can be improved. This tells us what we need to improve and gives us ideas for new products and services. For these analyses, we use the data sources mentioned under 'What personal data do we record'. In these analyses, we draw general conclusions about customer groups and do not use personal data that can be directly traced, such as name and e-mail address.
  Examples of improvement analysis:

• Analyses into the causes of positive and negative customer feedback so that we can improve our processes;
• Measuring the amount of contacts with our customer service channels to improve, for example, information on the website;
• Report on the effectiveness of our processes and campaigns.

Make personalised, relevant offers. We inform you about products and services that are relevant to you. Using data analysis, we distinguish customer groups with similar preferences or behaviours and automatically translate these into offers that suit individual customers. To do this, we use the personal data you provide, sometimes supplemented by descriptive data (method of delivery/delivery, labels, packaging etc) from external customer information companies. Examples include:

• We know from our customers what products/services they have purchased, and often also what the application is, etc. This enables us, for example, to make you an appropriate offer at the old lower price in the event of a price increase imposed on us.
• Based on the data we have on you, we suspect that you are interested in sustainable products, for example. Therefore, we will then send you an offer for a sustainable product.

• Offer products or services through any of the Plano apps. This privacy statement and any additional statements also apply to our apps.
• Offering our Plano points, gifts and benefits.
• Offering cookies and similar techniques. This makes our websites more personal and relevant to you.
• For the benefit of a secure and reliable IT environment.
• Prevent or detect fraud and conduct audits/investigations.
• To comply with laws and regulations. Various laws and regulations require us to process personal data. Such as for the Tax Authorities/Customs (VAT, tax, excise etc). But sometimes also for third parties, such as the police if it concerns a criminal investigation, or to a regulator.
• Auditor audits to be conducted.
• Be able to process and share personal data with an external party in the event of (preparation for a) merger, acquisition or change in control of the company.

We may only collect and process your personal data if there is a so-called legal basis for doing so.

We process your personal data in particular for the performance of the agreement, or on the basis of a legal obligation. To a lesser extent, personal data are processed on the basis of a legitimate interest, or on the basis of consent obtained from the data subject.

• To execute the agreement: You request a product or service from us. To properly execute this agreement, the processing of certain personal data is necessary: we ensure that this is done at the right address, to the right department, reference and/or person.
• After consent: Do we need your consent? Then we will ask for it at that time. And here you can also withdraw your consent at any time. In all cases where the basis for a particular data processing is your consent, you have the right to withdraw that consent. This has no consequences for the past, but does mean that we may no longer process that data. We may no longer be able to provide you with certain services as a result.
• Based on the law: Under various laws and regulations, we are obliged to process personal data. Such as for the Tax Authorities/Customs (VAT, tax, excise etc). But sometimes also for third parties, such as the police if it concerns a criminal investigation, or to a regulator.
• If there is a legitimate interest: This means that we have a legitimate interest for this processing of your personal data. When establishing this legitimate interest, your rights and interests with regard to the protection of personal data are always weighed against our interests as well. Our legitimate interest lies in:
  • Ensuring the functionality and safety of our buildings, machines, systems and employees.
  • Fraud monitoring, prevention and detection for the purpose of risk management and to ensure business continuity and reputation.
  • Marketing activities and profiling: to be personalised and relevant in offering products and/or services to you.
  • Payment behaviour check: we check in advance whether you will be able to pay our bills later. So that neither of us runs any risk if payment goes wrong. We use the data we have on your payment behaviour (if you become a customer again within one year of absence) or we have another company perform this creditworthiness test for us. The test and the decision on the (down)payment are automated (as much as possible). This helps us to decide in a uniform way whether to request a (down)payment. This also limits the amount of processing of your personal data compared to a manual assessment. You can visit our Customer service always welcome questions about the test and the outcome of the test.
  • Conducting customer satisfaction surveys to improve our products and services and our service to you.
  • Arrange any transfer, such as merger or an acquisition of the company (business).
  • Listening in and recording telephone calls: for quality control and training purposes to improve the service to you.You have the right to object to processing of personal data for which we have a legitimate interest. Send a letter or e-mail and indicate why you object and the legitimate interest involved. We will assess whether we can accommodate your objection. We may still have a legitimate interest to continue processing the personal data despite your objection.

Do you object to receiving commercial messages or profiling based on them? Please let us know via Right of objection. We then stop immediately.

• With police, regulators (such as the Personal Data Authority or the ACM) and the tax authorities. We only provide data if we are required to do so by law.
• With advisers including lawyers, accountants, auditors.
• With data entry companies: These companies help us optimise marketing processes and execute campaigns.
• With call centre companies: To help you with all your queries and requests. We may also engage these companies for marketing and sales activities.
• With collection agencies, bailiffs and trustees: If you do not pay your bills or do not pay them on time, we may put the claim in the hands of a bailiff or collection agency.
• With market research agencies: For research such as customer satisfaction surveys, for example.
• With marketing and sales agencies: To help us design and execute effective marketing and sales campaigns.
• With financial institutions and payment service providers: for the purpose of payments.
• With a credit reference agency: To check whether you will soon be able to pay our bills.
• With price comparison agencies: They provide information about our offers on their websites.
• And also to service providers in the field of automation.
  For maintaining our networks or storing data, among other things.

Insofar as these parties have access to personal data for their activities, we have made clear technical and organisational arrangements to secure personal data against loss or unlawful processing.

We work with third parties inside and outside Europe. If it is outside Europe, we make arrangements according to the rules that apply to international transfers of personal data. We use the standard data protection provisions approved by the European Commission. 

Or the relevant country where the personal data is processed provides an adequate level of protection comparable to Europe. The European Commission has then adopted an adequacy decision for this purpose.

Would you like to know more about the appropriate safeguards we agree to when transferring personal data internationally? If so, please send an e-mail to: data.protection@Cleanroom-BCS.nl And ask about 'international transfer of personal data'.

We do not keep your personal data longer than necessary.

• Seven years after the end of the agreement: then we keep the personal data necessary to comply with our tax obligations.
• Telephone recordings for quality and training purposes are subject to a maximum retention period of 3 months.

If we receive your data, we will ensure that it is protected against loss, theft and unauthorised use. We store personal data on servers in a secure environment.

Should another party process personal data for us, we naturally impose the same security requirements. Your personal data is in good hands with us.

Right to access your personal data:

You have the right to see what personal data we hold about you and what we use it for. In My Plano under My data, you will see anyway the data we have or use about you. Would you prefer to receive an overview by e-mail? Please go to Right to access personal data, in My Plano.
Send a letter or contact us can of course. Ask to see your personal data and provide us with your name, address and telephone number. As these are personal data, we will ask you for a copy of your driving licence, passport or identity card. You will receive a response from us within a month.
Tip: Check out the central government website How to securely transmit a copy of your proof of identity to us.

Right to amend your personal data:

You have the right to have your personal data amended if we have processed it incorrectly or incompletely, or if we have not processed it in accordance with privacy laws and regulations.

If you would like your personal data changed, please contact us or send a letter to our postal address. Please indicate which personal data we need to change and why.

As personal data is involved, we will ask you for a copy of your driving licence, passport or identity card. You will receive a response from us within a month.
Tip:Check out the central government website How to securely transmit a copy of your proof of identity to us.

Right to delete your personal data:

You also have the right to have your personal data deleted. Data that we are required to store under legal, statutory or contractual retention obligations will not be deleted, but will be blocked for all other purposes.

Personal data can be deleted in the following cases:

• your personal data are no longer necessary for the purposes for which they were collected
• you have withdrawn consent to processing and there is no other legal basis for the processing
• you have objected to processing for direct marketing or profiling purposes
• there is no longer a legitimate interest for the processing
• your personal data appear to have been unlawfully processed

If you wish to have personal data removed, please contact with us or send a letter to our postal address. Please indicate which personal data we need to delete and why. As personal data is involved, we will ask you for a copy of your driving licence, passport or identity card.

Tip: Check out the central government website How to securely transmit a copy of your ID card to us.

You will then receive a response from us within a month. We may not be able to comply with your request or not fully comply with it. This is because sometimes we are obliged to keep certain personal data. For example, for the tax authorities.

Right to data portability, download your personal data:

You have the right to download your personal data*. This can be convenient if you want to reuse them or pass them on to another company.

You can easily arrange this in My Plano:Go to My data and click on the 'data portability' link. Your data will now be downloaded as a .csv file.

But contact or send a letter to our correspondence address is also possible. Please then ask for data portability of your personal data; you can also request your measurement data from us in this way. We ask for your name, address and telephone number. And because these are personal data, we ask for a copy of your driving licence, passport or identity card. You will then receive a response from us within a month. We will send you this data in a computer-readable file.

If a company applies for this right for you, we need an authorisation from you. We want to be sure that this company is applying for it on your behalf.

Tip: Check out the central government website How to securely transmit a copy of your proof of identity to us.

*The download contains your personal data that we have obtained from you 'by automated means' based on your consent and/or a contract entered into with you.

Right to restriction:

Would you like a restriction on a particular processing of your personal data? You can do so in the following situations:

• For the period we check the accuracy of your personal data at your request
• The processing of your personal data is unlawful and you request restriction of this processing rather than its deletion
• We no longer need your personal data, but you need it for the establishment, exercise or substantiation of a legal claim
• During the period when you are awaiting an answer as to whether we have a legitimate interest for a particular processing operation

If you wish to request the right to restriction, please send a letter or e-mail. Please indicate which processing of your personal data should be restricted and why. Because personal data is involved, we will ask you for a copy of your driving licence, passport or identity card. We ask you this because we need to be able to establish that you are the person to whom the personal data relates.

Tip: Check out the central government website How to provide us with a secure copy of your proof of identity.

You will receive a response from us within a month.

Right of objection:

Right to object to direct marketing:
Of course we like to keep you informed about our activities, offers, new products or services. But we also understand if you don't want us to. Did you know that you can also decide how we inform you? You simply choose what you want. Via Right of Objection, you indicate your wishes. We will then stop our commercial messages. Or we will only use the way you have chosen.

Right to object to profiling:
We will inform you about products and services that are relevant to you. Using data analysis, we can make you offers that suit you. Also for this, you can of course indicate to us that you prefer not to. Please use your Right of Objection. against profiling for this purpose.

Right of Objection can be requested via :

• Right of objection (against direct marketing and/or profiling)
• Chat or contact our customer service
• By letter: You have the right to object to processing of your personal data for which we have a legitimate interest. For this, look under the heading: 'When may we use your personal data', the paragraph: 'If there is a legitimate interest.' Here you can see which processing operations you can object to and how to request this.

Prefer no more offers by phone? Sign up to the Do Not Call Register:

If you are not a customer with us and no longer wish to be called about offers please provide your phone number via the Do-not-call-me register.

Your phone number will then be on the register and after that, companies will not be allowed to contact you by phone for commercial, idealistic or charitable purposes.
Please note that this registration does not apply if you are or have been a customer, or have indicated that you would like to be contacted by us once.

Also handle your personal data with care yourself:

We understand that, like everyone else, you need a lot of passwords by now. We advise you to keep them safe and secure at all times. Because unfortunately, there are scammers who try to steal your data through 'phising'.

We recommend updating your laptop, PC, phone (devices with personal data) regularly. Also use an anti-virus facility. This will help you prevent malicious software.

We strongly advise against "rooting" or "jailbreaking" your devices. By doing so, you are effectively throwing away your security. For advice and tips, please refer to www.veiliginternetten.nl.

If you are not sure whether an email is from us, please check our mailing addresses. And if in doubt, please do not hesitate to contact us.

Do you have a question or complaint about your privacy?

We have explained as best we can what our Privacy Statement entails.

Good to remember that we have appointed a Data Protection Officer. For advice to the organisation and to monitor compliance with privacy laws and regulations within Plano Plastics b.v..
Do you have any questions about this Privacy Statement or a complaint about how we process personal data? If so, please contact our Data Protection Officer by e-mail: info@cleanroom-bcs.com

We greatly appreciate it if you first consult with us about any concerns you may have. We therefore kindly ask you if you have any further questions or suggestions on data protection, or if you wish to exercise any rights or claims concerning your personal data, to contact us.

We make every effort to help as best we can. Nevertheless, it may happen that you are not satisfied with the handling of your complaint. In that case, it is possible to submit your complaint to the Personal Data Authority submit.

Plano Plastics b.v.

Attn: Data protection officer

Hurksestraat 2 C

5652 AJ EINDHOVEN